Retail & customer sites · Banking
Shorter queues by day, secure branches by night.
Branches carry service targets and security duties. Camnitive measures queues, wait times, and occupancy. It watches ATM lobbies, vault zones, and closed branches. Nobody is identified.
In banking
What goes wrong today.
Queues are felt, not measured
Wait times drive complaints and staffing, yet most branches have no number for them beyond a ticket machine.
ATMs and branches are exposed after hours
Loitering at ATM lobbies and movement in closed branches are spotted on recordings the next morning, if at all.
Secure-room rules rely on trust
The two-person rule for vaults and cash rooms is written down, but rarely checked between audits.
Detect · Step 1 of 4
What the cameras watch for.
Footage stays in the branch; FloFusion is hosted by Camnitive or deployed privately in your own cloud or data centre.
Sealed evidence
Corvane Markets
Demo footage, annotated the way FloFrame does. Each card appears as its alert is raised.
Queues & wait times
Live queue length and wait per counter, so staffing follows demand.
Branch occupancy
Visitor counts and peak hours per branch, compared across the network.
ATM loitering
People lingering in ATM lobbies beyond a set time, double-checked before security is alerted.
After-hours intrusion
Movement inside a closed branch flagged with sealed clips.
Vault & cash-room zones
Every entry logged, and the two-person rule checked whenever the room is open.
Cash-in-transit bays
People and vehicles in the bay during transfers, with loitering nearby flagged.
Rules
Rules you would run.
Written in plain words, run on site, checked by a vision model before anyone is alerted.
Queues
“Notify the branch manager when the counter wait passes 8 minutes”
Then: MANAGER NOTIFIED · COUNTER OPENED ✓
Open in the Rule PlaygroundATM loitering
“Flag anyone in the ATM lobby for more than 4 minutes after 22:00”
Then: SECURITY ALERTED · CLIP SEALED ✓
Open in the Rule PlaygroundTwo-person rule
“Alert when one person is alone in the vault for more than 10 seconds”
Then: SECURITY PAGED · EVIDENCE SEALED
Open in the Rule Playground
Measure · Step 2 of 4
Every alert becomes a number you manage.
What FloFusion measures for Banking, per zone, per site and over time.
Footfall
People in and out at each entrance and walkway, by hour.
Occupancy by zone
People in each aisle, balcony and escalator, against its limit.
Wait at service points
How long shoppers wait at tills and stands before someone helps.
What a pilot sets out to move
- shorter peak waits
- 20–30%
- typical pilot target at covered counters
- from loitering to security alert
- Minutes
- pilot target, double-checked first
- vault opening checked
- Every
- pilot target for the two-person rule
Pilot targets agreed with you up front, not past results.
Comply · Step 3 of 4
Proof that holds up with auditors.
The rules that apply to Banking, scored continuously from camera evidence, with a signed record anyone can verify.
GDPR
Video of people is personal data: you need a lawful basis, data minimization, retention limits, and a DPIA for systematic monitoring of workspaces.
EDPB Video Devices Guidelines
CCTV must be purpose-limited, signposted, and stored no longer than necessary, with documented access controls.
UK GDPR and Data Protection Act 2018
Video of identifiable people is personal data: you need a lawful basis, transparency, data minimisation and retention limits, and a DPIA before systematic monitoring of staff.
ICO guidance on monitoring workers
Monitoring must be necessary, proportionate and open: tell workers what you monitor and why, consult them, choose the least intrusive means, and avoid covert monitoring.
OSH Act general duty clause
Employers must keep the workplace free of recognised hazards likely to cause death or serious harm, on top of OSHA standards such as those for powered industrial trucks.
CCPA, as amended by the CPRA
Businesses above the thresholds must give notice at collection, limit use to the stated purposes, disclose retention and honour access and deletion requests, for employees as well as customers.
Improve · Step 4 of 4
What to change next.
The process map shows where shoppers wait and where the floor runs over its limits.
Open a till at the predicted peak
Staff the extra till ten minutes before the queue the map forecasts.
Staff the promotion stand at midday
Cover the stand between 11:00 and 14:00, when waits there run longest.
Examples of what a pilot’s process map points to.
Getting started
A pilot on the cameras you own.
Prove queue, ATM, after-hours, and vault-zone rules across a handful of branches, without identifying anyone.
Scope
- Banking halls and counters (queue length, wait times, and occupancy)
- ATM lobbies and external ATMs (loitering beyond a set time)
- Vault, cash-room, and strong-room doors (entries and the two-person rule)
- Cash-in-transit bays and branch perimeters (after-hours movement)
We configure
- Plain-English rules per branch area, with opening hours and silent hours
- Vision-language double-check on loitering and intrusion alerts before security is paged
- Routing to branch managers, security operations, and facilities, through Teams, ServiceNow, PagerDuty, or webhooks
- Retention set to your policy, with bystanders blurred on shared evidence copies
You walk away with
- Peak and average wait per branch, against your service target
- Loitering and after-hours alerts per site, and the share confirmed on review
- Vault-zone exceptions (one person present when two are required)
- Time from an after-hours event to security acknowledgement
Questions
Banking: common questions.
Do you use face recognition or identify customers?
No. Camnitive detects people anonymously; it does not recognise faces or identify anyone. Bystanders are blurred on evidence copies shared outside the security team.
Link to this questionHow does the two-person rule work in a vault or cash room?
A count rule watches the room while it is open. If one person is inside alone for more than a few seconds, it alerts with the clip and logs the event.
Link to this questionDoes footage leave the branch?
No. FloFrame processes video at the branch or a regional hub, and footage stays there. Only alerts and short evidence clips go to FloFusion, hosted by Camnitive or deployed privately in your own cloud or data centre.
Link to this questionHow do you avoid false alarms at busy ATMs?
Loitering rules use a minimum dwell time and run only in the zones and hours you set. A vision-language model checks each alert before it reaches security.
Link to this questionDoes it help with CCTV retention and audit rules?
Yes. Camnitive applies your retention policy automatically, seals evidence on the device, and keeps signed, hash-chained score snapshots. Where card data is handled, sealed access records support PCI DSS physical-security reviews.
Link to this questionCan we compare branches?
Yes. Insights and Control Tower compare wait times, occupancy and alerts by branch, and Home shows the network at a glance.
Link to this questionSee it on your own cameras.
A demo on footage from an operation like yours, then a pilot on the cameras you own.