Retail & customer sites · Retail
Queues, shrink, and after hours, from cameras every store has.
Footfall, queues, store compliance, after-hours intrusion, through to loss prevention and store ops analytics on the cameras every store already has.
In retail
What goes wrong today.
Store standards are checked by visit
District managers see each store a few hours a month. Compliance between visits is whatever the store decides it is.
Shrink is known, but never proven
Loss numbers arrive at stocktake without events, times, or faces: too late to act, too vague to prosecute.
Queues quietly send customers away
Walkouts from long queues never appear in any report, only in the sales you did not make.
Detect · Step 1 of 4
What the cameras watch for.
One appliance per store or region: rules and reporting managed centrally across the whole estate.
Sealed evidence
Corvane Markets
Demo footage, annotated the way FloFrame does. Each card appears as its alert is raised.
Store compliance checks
Planogram, opening-routine, and safety checks automated.
Loss prevention
Shrinkage events flagged with evidence attached.
Queue management
Live queue lengths driving staffing decisions.
Footfall & entrance zones
Traffic and conversion context per store.
After-hours intrusion
Security coverage without a guard force.
Store ops analytics
Cross-store trends for operations leaders.
Rules
Rules you would run.
Written in plain words, run on site, checked by a vision model before anyone is alerted.
Opening routine
“Confirm the opening routine is complete by 08:55 in every store”
Then: STORE SCORECARD UPDATED ✓
Open in the Rule PlaygroundQueue management
“Alert when more than 4 customers queue at open tills”
Then: STAFF PAGED · SLA LOGGED
Open in the Rule PlaygroundAfter-hours security
“Alert on any motion inside the store after closing”
Then: SECURITY NOTIFIED · CLIP SEALED ✓
Open in the Rule Playground
Measure · Step 2 of 4
Every alert becomes a number you manage.
What FloFusion measures for Retail, per zone, per site and over time.
Footfall
People in and out at each entrance and walkway, by hour.
Occupancy by zone
People in each aisle, balcony and escalator, against its limit.
Wait at service points
How long shoppers wait at tills and stands before someone helps.
What a pilot sets out to move
- of stores checked daily
- 100%
- automated routine and standards checks
- fewer queue-SLA breaches
- 30–50%
- typical pilot target with live staffing alerts
- attached to every shrink event
- Evidence
- sealed clips, timestamps, and trends
Pilot targets agreed with you up front, not past results.
Comply · Step 3 of 4
Proof that holds up with auditors.
The rules that apply to Retail, scored continuously from camera evidence, with a signed record anyone can verify.
GDPR
Video of people is personal data: you need a lawful basis, data minimization, retention limits, and a DPIA for systematic monitoring of workspaces.
EDPB Video Devices Guidelines
CCTV must be purpose-limited, signposted, and stored no longer than necessary, with documented access controls.
UK GDPR and Data Protection Act 2018
Video of identifiable people is personal data: you need a lawful basis, transparency, data minimisation and retention limits, and a DPIA before systematic monitoring of staff.
ICO guidance on monitoring workers
Monitoring must be necessary, proportionate and open: tell workers what you monitor and why, consult them, choose the least intrusive means, and avoid covert monitoring.
OSH Act general duty clause
Employers must keep the workplace free of recognised hazards likely to cause death or serious harm, on top of OSHA standards such as those for powered industrial trucks.
CCPA, as amended by the CPRA
Businesses above the thresholds must give notice at collection, limit use to the stated purposes, disclose retention and honour access and deletion requests, for employees as well as customers.
Improve · Step 4 of 4
What to change next.
The process map shows where shoppers wait and where the floor runs over its limits.
Open a till at the predicted peak
Staff the extra till ten minutes before the queue the map forecasts.
Staff the promotion stand at midday
Cover the stand between 11:00 and 14:00, when waits there run longest.
Examples of what a pilot’s process map points to.
Getting started
A pilot on the cameras you own.
Stand up a store-operations system of record on your existing cameras: queues, footfall, compliance checks, and after-hours intrusion, deployed in days, not weeks.
Scope
- 5–10 stores, 10–50 cameras total
- Checkout and service counters (queue thresholds, footfall)
- Entrances and sales floor (traffic patterns, store compliance checks)
- Back doors, receiving, and stockrooms (after-hours intrusion, restricted areas)
We configure
- Plain-English rules for queues, footfall zones, and after-hours schedules: no model training
- On-prem AI explanations narrated in your own store-policy language
- Alert routing by role (store manager vs regional operations)
- FloFusion dashboards: per-store comparisons and audit-ready event evidence
You walk away with
- Reduced queue-threshold exceedance duration at checkout
- Faster acknowledgement of after-hours intrusion events
- Documented compliance evidence per store, ready for brand and insurance audits
Questions
Retail: common questions.
Do we need to replace our existing store cameras?
No. Camnitive works with the RTSP and ONVIF cameras your stores already have. FloFrame detects on site, in the store or at a nearby hub.
Link to this questionHow long does a multi-store pilot take to deploy?
Days. Rules for queues, footfall, store checks and after-hours intrusion are set once and applied across stores, with no model training.
Link to this questionHow is this different from the alerting we already have?
Alerts stop at the event. Camnitive measures each one, compares stores in Insights, scores the checks that matter and keeps sealed evidence for auditors and insurers.
Link to this questionDoes Camnitive use facial recognition to track shoppers?
No. Facial recognition, biometrics and emotion recognition are not part of the platform. Footfall, queue and compliance analytics are anonymous.
Link to this questionWhere does our video and data live?
In your stores. FloFrame processes video on site; only alerts, chosen evidence and measurements leave. FloFusion is hosted by Camnitive, or deployed privately in your own cloud or data centre.
Link to this questionWhat happens after the pilot?
Most retailers start with 10–50 cameras in a few stores. Then they add store operations, loss prevention and compliance packs across the estate, and use the measured trends to decide what to change.
Link to this questionCan Camnitive help with shrinkage and loss prevention?
Yes. After-hours intrusion, stockroom and till-area zone rules and delivery-door monitoring run on your existing cameras. Every event is sealed evidence for case files, and nothing identifies anyone.
Link to this questionWho checks alerts before they reach store staff?
A vision-language model checks each alert first. Your team then marks it valid, false positive, invalid or repeated, and those reviews show which rules need tuning.
Link to this questionSee it on your own cameras.
A demo on footage from an operation like yours, then a pilot on the cameras you own.