Retail & customer sites · Food Service & QSR
Faster at the counter, safer behind it.
Restaurants and central kitchens compete on speed and food safety. Camnitive measures queues and drive-through wait. It tracks movement between kitchen zones and watches back-of-house safety. Every site is measured the same way.
In food service & QSR
What goes wrong today.
Every second at the counter shows on the till
Queue and drive-through times decide sales at peak, yet most sites only see averages after the shift.
Food-safety habits slip at peak
Handwash and zone discipline hold during an audit and fade when the lunch rush hits.
Back-of-house risks go unseen
Lone working after close and deliveries reversing past staff are found by chance, not by checks.
Detect · Step 1 of 4
What the cameras watch for.
One appliance per larger site or per cluster of small sites, with every restaurant compared in one FloFusion view.
Sealed evidence
Corvane Markets
Demo footage, annotated the way FloFrame does. Each card appears as its alert is raised.
Counter queues
Queue length and wait per till and kiosk, live and by daypart.
Drive-through wait
Vehicles in lane and time from order point to window, per site.
Kitchen zones
Hairnets, gloves, and aprons checked in prep areas, and movement between raw and ready-to-eat zones tracked.
Handwash sequence
Staff passing the handwash station before entering prep zones, written as a sequence rule.
Back-of-house safety
Lone working in walk-in freezers after close, and people behind reversing deliveries.
After-hours security
Movement after close flagged across stores and central kitchens.
Rules
Rules you would run.
Written in plain words, run on site, checked by a vision model before anyone is alerted.
Drive-through
“Notify the shift lead when more than 6 vehicles are in the lane”
Then: SHIFT LEAD NOTIFIED ✓
Open in the Rule PlaygroundHandwash sequence
“Staff pass the handwash station before entering the prep zone”
Then: EXCEPTION LOGGED · CLIP SEALED ✓
Open in the Rule PlaygroundBack of house
“Alert when one person is alone in the walk-in freezer for over 10 minutes after close”
Then: MANAGER ALERTED · EVIDENCE SEALED
Open in the Rule Playground
Measure · Step 2 of 4
Every alert becomes a number you manage.
What FloFusion measures for Food Service & QSR, per zone, per site and over time.
Footfall
People in and out at each entrance and walkway, by hour.
Occupancy by zone
People in each aisle, balcony and escalator, against its limit.
Wait at service points
How long shoppers wait at tills and stands before someone helps.
What a pilot sets out to move
- shorter peak waits
- 15–25%
- typical pilot target at counters and lanes
- fewer handwash-sequence exceptions
- 30–50%
- typical pilot target after the first month
- site measured the same way
- Every
- pilot target across covered sites
Pilot targets agreed with you up front, not past results.
Comply · Step 3 of 4
Proof that holds up with auditors.
The rules that apply to Food Service & QSR, scored continuously from camera evidence, with a signed record anyone can verify.
GDPR
Video of people is personal data: you need a lawful basis, data minimization, retention limits, and a DPIA for systematic monitoring of workspaces.
EDPB Video Devices Guidelines
CCTV must be purpose-limited, signposted, and stored no longer than necessary, with documented access controls.
UK GDPR and Data Protection Act 2018
Video of identifiable people is personal data: you need a lawful basis, transparency, data minimisation and retention limits, and a DPIA before systematic monitoring of staff.
ICO guidance on monitoring workers
Monitoring must be necessary, proportionate and open: tell workers what you monitor and why, consult them, choose the least intrusive means, and avoid covert monitoring.
OSH Act general duty clause
Employers must keep the workplace free of recognised hazards likely to cause death or serious harm, on top of OSHA standards such as those for powered industrial trucks.
CCPA, as amended by the CPRA
Businesses above the thresholds must give notice at collection, limit use to the stated purposes, disclose retention and honour access and deletion requests, for employees as well as customers.
Improve · Step 4 of 4
What to change next.
The process map shows where shoppers wait and where the floor runs over its limits.
Open a till at the predicted peak
Staff the extra till ten minutes before the queue the map forecasts.
Staff the promotion stand at midday
Cover the stand between 11:00 and 14:00, when waits there run longest.
Examples of what a pilot’s process map points to.
Getting started
A pilot on the cameras you own.
Prove queue, drive-through, kitchen-zone, and back-of-house rules across a few restaurants or one central kitchen.
Scope
- Counters and ordering kiosks (queue length and wait)
- Drive-through lanes (vehicles in lane and order-to-window time)
- Kitchens and prep areas (movement between zones and handwash sequence)
- Back doors, walk-ins, and dining areas after close (safety and security)
We configure
- Plain-English rules per area, with dayparts and opening hours
- Sequence rules for the handwash station before prep zones
- Routing to restaurant managers, operations, and food-safety teams, through Teams, Slack, or webhooks
- Insights dashboards comparing sites by daypart
You walk away with
- Peak counter and drive-through wait, against your service target
- Handwash-sequence exceptions per shift, against a first-week baseline
- Back-of-house exceptions (lone working after close, people behind reversing deliveries)
- After-hours alerts per site
Questions
Food Service & QSR: common questions.
Can it check hair nets, gloves, and aprons?
Yes. Hair nets, gloves and aprons are standard checks in prep zones, by shift and station, alongside sequence rules such as handwash before prep. Exceptions come with a sealed clip.
Link to this questionHow is drive-through time measured?
Lines and zones in the lane track each vehicle from the order point to the window. Insights shows time per vehicle and queue length by daypart.
Link to this questionDo you identify staff?
No. Rules apply to zones and sequences, not named people, and Camnitive does not use face recognition.
Link to this questionDoes it help with food-safety audits?
It gives you evidence: sealed records of exceptions and how they trend, scored in a pack where one fits. Your food-safety team decides how that fits your HACCP plan.
Link to this questionWe have hundreds of small sites. Is a server in each one practical?
Small sites can stream to a FloFrame at a nearby hub where bandwidth allows, or share one box per cluster. Boxes enrol and update remotely, so no one visits each site.
Link to this questionSee it on your own cameras.
A demo on footage from an operation like yours, then a pilot on the cameras you own.